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If you are an AltiGen user with IP talk running on Windows 7 or Windows 2008 be on alert. There is a bug in Windows 7 and Windows 2008 R2 that has been found to intermittently cause one-way audio when using IPTalk.  In these cases audio cannot be sent from the PC running IPTalk to the AltiGen server.  Microsoft has created hot fix to address this issue. If you are experiencing one-way audio when using IPTalk on the above mentioned platforms, please contact your Tel-Net representative to get the PC running MaxCommunicator / MaxAgent patched.

A new quick fix has been released by AltiGen for AltiReports 6.0 and AltiReports 6.5 to address the fact that the current versions of these software are not able to select calendar year 2011 when running a report. Your data for call reports should still be there however you are simply no able to run reports for the current year. This fix will address not only year 2011, but will continue to show the current year and the next year. For more information or to get this patch applied for you please contact your Tel-Net representative today.