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AltiGen ends support for MaxCS 6.7 on 11/30/2014

AltiGen ends support for MaxCS 6.7 on 11/30/2014

Posted in: AltiGen, Blog, Tel-Net, twitter|Tags: , , |By: Jonathan Anderson|
AltiGen will continue to support MaxCS 6.7 release until 11/30/14. During these final weeks, AltiGen will accept support calls and provide assistance with configurations, however, no fixes will be made to release 6.7.x. After that, support for 6.7 will be limited to software upgrades – a question or issue directly related to upgrading to a supported release. With the release of MaxCS 7.5 one month ago, AltiGen is now supporting release 7.5.0.405 and the immediate prior release, 7.0 Update1(7.0.1.103). AltiGen provides technical support for the current release of MAXCS and for the immediate prior release. For information on updating your AltiGen software contact Tel-Net today!    
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AltiGen License Registration & Expired Software Assurance

AltiGen License Registration & Expired Software Assurance

Posted in: AltiGen, Blog, twitter|By: Jonathan Anderson|
Effective 7/1/2014 AltiGen MAXCS systems no current on software assurance will no longer be able to access any product registration functions. Affected functions include; adding additional licenses, upgrading to new software releases, addition of new boards, and any other product registration functions. These systems are also ineligible to receive technical support from AltiGen. Contact Tel-Net today with any questions or to get back on software assurance.
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Structured Cabling Solutions

Structured Cabling Solutions

Posted in: Blog, Tel-Net|Tags: , , , |By: Jonathan Anderson|
Structured Cabling Solutions Cabling forms the backbone of your network. Building a proper infrastructure is critical to your organization’s day to day operations and ongoing success. Our team of experienced wiring technicians can assist you with all aspects of cabling. Whether you are opening a new location or simply need to add a few drops we Tel-Net has you covered. Check out a few pictures from a job we recently completed which includes CAT6 and fiber optic cabling.   Each job starts with a consultation. From there, depending on the scope of work, we may perform an on site survey. Then our engineers will design the most efficient layout for your business communications infrastructure. We will purchase the materials and arrive on site with out field technicians. All of our work is tested and print out certifications are available. Offerings Include For more information on Tel-Net’s structured cabling services including references contact us today!
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Windows XP and Office 2003 End of Life Alert

Windows XP and Office 2003 End of Life Alert

Posted in: Blog, Tel-Net, twitter|Tags: , , , |By: Jonathan Anderson|
Windows XP and Office 2003 End of Life Alert Time is almost up. Windows XP and Office 2003 support ends in weeks. Has your business upgraded to supported software versions? Do you have any questions on what this means for you? If so contact your Tel-Net rep as soon as possible to protect your network. Why is Microsoft ending support for Windows XP and Office 2003? In 2002 Microsoft introduced its Support Lifecycle policy based on customer feedback to have more transparency and predictability of support for Microsoft products. As per this policy, Microsoft Business and Developer products, including Windows and Office products, receive a minimum of 10 years of support (5 years Mainstream Support and 5 years Extended Support), at the supported service pack level. Thus, Windows XP SP3 and Office 2003 will go out of support on April 8, 2014. If your organization has not started the migration to a modern desktop, you are late. Based on historical customer deployment data, the average enterprise deployment can take 18 to 32 months from business case through full deployment. To ensure you remain on supported versions of Windows and Office, you should begin your planning and application testing immediately to ...
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New AltiGen IP805 Phone Available

New AltiGen IP805 Phone Available

Posted in: AltiGen, Blog, Tel-Net|Tags: , |By: Jonathan Anderson|
IP 805 VoIP Phone Cost-effective Full Featured SIP Phone The IP 805 is a powerful entry-level business-class VoIP phone with full duplex speakerphone support. This cost-effective phone enables users to fully leverage the advanced communication features of AltiGen’s MaxCS IP-PBX and Contact Center solution, which includes: Busy Lamp Field (BLF), Visual Call Park and Pickup, Intercom and Paging*. Users also have one-touch access to voicemail, conferencing, call hold, call transfer and more. Simple to Deploy and Manage Plug & Play with MaxCS On Premise or Private Cloud With auto provisioning and remote management from the AltiGen IP-PBX, the IP 805 is super easy to setup and manage. It comes standard with built-in Power over Ethernet (PoE) as well as an AC/DC power adapter for convenience and ease of deployment. The ability of the IP 805 to seamlessly traverse NAT/Firewall makes it ideal for AltiGen’s MaxCS Private Cloud hosted IP-PBX and Contact Center service. Download AltiGen IP805 brochure  
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AltiGen MaxSupervisor Training Video

AltiGen MaxSupervisor Training Video

Posted in: AltiGen|Tags: , , , |By: Jonathan Anderson|
Altigen MaxSupervisor is desktop software that runs with the Max Communication Server (MAXCS) ACC and MAXCS ACM systems. Using MaxSupervisor, supervisors of workgroup agents can monitor the real time status and performance of a workgroup, including calls, workgroup statistics, and agent state. This information can be stored in an internal or external CDR database for future review and analysis.The supervisor has the ability to listen to calls and to barge in or coach calls if assistance is needed. The supervisor can also re-route a call in queue if needed. For more information contact Tel-Net today or view the training video below.
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New MaxCS IP PBX and Contact Center Website

New MaxCS IP PBX and Contact Center Website

Posted in: AltiGen, Blog|Tags: , , , , , |By: Jonathan Anderson|
AltiGen has launched a new website dedicated to their MAXCS VoIP PBX & Contact Center. Here you can find information on AltiGen’s turnkey MAXCS server, their MAXACD call center solutions, and AltiGen’s highly anticipated Private Cloud.  For existing customers looking for additional information on the AltiGen products please visit our AltiGen knowledge base https://www.choosetelnet.com/support/documentation/altigen/ For potential customers seeking additional information please visit the AltiGen information section of our website https://www.choosetelnet.com/info/altigen/ Any questions or to setup a demo contact Tel-Net today!  
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