Altigen MaxSupervisor is desktop software that runs with the Max Communication Server (MAXCS) ACC and MAXCS ACM systems. Using MaxSupervisor, supervisors of workgroup agents can monitor the real time status and performance of a workgroup, including calls, workgroup statistics, and agent state. This information can be stored in an internal or external CDR database for future review and analysis.The supervisor has the ability to listen to calls and to barge in or coach calls if assistance is needed. The supervisor can also re-route a call in queue if needed.
For more information contact Tel-Net today or view the training video below.